Frequently Asked Questions

What is Grace and Eleanor?
Grace and Eleanor is a boutique fashion label inspired by relaxed coastal elegance and enduring feminine style. Our collections are made for women who love comfortable, effortless fashion with a polished, everyday-wearable touch.

Is shipping really free?
Yes — every order ships free, no minimum spend or extra conditions required.

How long will my order take to arrive?
We prepare orders within 1–2 business days. From there, delivery generally takes 3–7 business days, with shipments going out Monday through Saturday. Most orders land within 4–9 business days total, and you'll get a tracking link as soon as it's on its way.

Do you ship outside the US?
Yes, we deliver internationally to a select group of countries. Delivery windows can vary depending on where you're located.

What's your return policy?
Not quite the right fit? You can request a return within 30 days of delivery. Just email info@graceandeleanor.com and our team will walk you through the process.

How long until I get my refund?
Once we've received and inspected your return, we process refunds within 7 business days. Your bank or payment provider may need a bit more time before the funds actually show up.

Can I exchange an item?
Definitely. Email us at info@graceandeleanor.com and we'll help you sort out your options.

What payment methods do you take?
We accept Visa, Mastercard, and Apple Pay, all processed securely with SSL encryption.

Is my payment and personal info secure?
Yes. Your privacy is a priority — we don't store sensitive payment details, and all transactions run through secure, trusted payment providers.

My order hasn't arrived — what now?
Start by checking the tracking link from your shipping confirmation email. If it's been more than 7 business days past shipment with no delivery, email info@graceandeleanor.com and we'll dig into it.

Can I change or cancel my order?
If it hasn't shipped yet, there's a good chance we can still adjust or cancel it. Reach out as soon as possible after ordering and we'll do what we can.

Still have questions?
We're always happy to help — email info@graceandeleanor.com and our team will get back to you.

Company Details

Company Name: Grace and Eleanor
Website: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com

Customer service hours (Eastern Time, New York, GMT-05:00):
Monday to Friday: 8:00 AM – 5:00 PM Eastern Time (New York, GMT-05:00)
Saturday & Sunday: 9:00 AM – 4:00 PM Eastern Time (New York, GMT-05:00)
We typically respond within 12 hours.