Terms of Service
These Terms of Service set out the rules for accessing and using the website https://graceandeleanor.com (the "Website"), operated by Grace and Eleanor, located at 2106 House Avenue, Suite 893, Cheyenne, WY 82001. These Terms also cover all products and services made available through the Website.
By visiting the Website or using any of our services, you accept and agree to be bound by these Terms.
Company Details
Company Name: Grace and EleanorWebsite: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com
You can browse the Website freely without an account. To place an order or use certain features, you'll need to register and accept these Terms.
Grace and Eleanor sells fashion pieces inspired by timeless, coastal-inspired boutique style through the Website. These Terms describe the rights and obligations shared between Grace and Eleanor and its users.
If you disagree with any part of these Terms, please refrain from using the Website or our services.
Wherever "we," "us," or "our" appears in these Terms, it refers to Grace and Eleanor.
Any features, tools, or services added to the Website going forward will also be subject to these Terms. The most up-to-date version is always posted on this page. Grace and Eleanor reserves the right to update these Terms at any time, and changes take effect as soon as they're published.
Our store runs on the Shopify Inc. platform, which supports the technical side of our e-commerce operations.
SECTION 1 – CONDITIONS OF USE
By accepting these Terms, you confirm you're legally able to enter into a binding contract under the laws where you live, or that a parent or guardian has given consent if needed.
Unlawful use of the Website — including any breach of intellectual property or copyright rules — is not permitted.
Uploading viruses, malware, or other harmful code to the Website is prohibited.
Breaking these conditions may lead to immediate suspension or termination of your access.
SECTION 2 – GENERAL TERMS
We may refuse service or limit access for any user, at any time, for any reason.
Non-payment data you provide may travel across different networks and be adjusted to fit technical needs. Payment details are encrypted whenever transmitted.
You're not permitted to copy, resell, or otherwise exploit any part of the Website, its content, or its services without our written approval beforehand.
Section headings exist purely for readability and don't affect how these Terms are interpreted.
SECTION 3 – ACCURACY OF CONTENT
Content on the Website is provided for general purposes only, and we can't promise it's always accurate, complete, or up to date.
Some material may become outdated over time. We may revise content when we see fit, but we're under no obligation to do so — checking for updates is your responsibility.
SECTION 4 – PRODUCT AND PRICING CHANGES
We may change prices at any time without advance notice.
We reserve the right to modify, pause, or discontinue any product, service, or part of the Website whenever we choose.
Grace and Eleanor bears no responsibility for changes, interruptions, or discontinued offerings.
SECTION 5 – ABOUT OUR PRODUCTS
Some items are sold exclusively online and depend on stock availability. Returns and exchanges follow our Return & Refund Policy.
We do our best to present product details accurately, but colors and appearance can look different depending on your screen or device.
We may restrict sales to certain regions or customer groups and can update product listings at any time. Offers are invalid wherever prohibited by law.
We can't guarantee that our products or services will meet every individual's expectations, or that any flaws will always be fixed.
SECTION 6 – ACCOUNTS AND PAYMENT DETAILS
We may restrict or cancel orders at our discretion, including those that seem to come from resellers or distributors. If we change or cancel an order, we'll try to reach you using the contact information you gave us.
You agree to keep your account and payment information accurate, current, and complete.
More details can be found in our Return & Refund Policy.
SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may give you access to third-party tools that are outside our control or oversight.
These tools come with no warranties of any kind, and using them is entirely at your own risk.
Check the terms of any third-party service before using it.
Any new tools or features we introduce will also fall under these Terms.
SECTION 8 – THIRD-PARTY LINKS AND CONTENT
The Website may feature content or offers from outside parties.
We're not responsible for third-party sites, products, or services — external links are included purely for your convenience.
Any concerns about third-party products should be directed to that provider.
SECTION 9 – REVIEWS AND USER SUBMISSIONS
When you submit reviews, feedback, or other content, you give Grace and Eleanor unrestricted permission to use, reproduce, and share it.
We're not obligated to keep submissions private, pay for them, or reply to them.
We may take down content we view as unlawful, offensive, misleading, or otherwise inappropriate.
By submitting content, you confirm it doesn't infringe on anyone else's rights, contain harmful code, or include false claims. You alone are responsible for what you submit.
We hold no liability for content submitted by users or third parties on the Website.
SECTION 10 – PERSONAL DATA
Any personal information you share through the Website is handled according to our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
The Website may occasionally contain mistakes involving product descriptions, prices, promotions, shipping info, delivery estimates, or availability.
We may correct these errors and cancel orders affected by inaccurate information at any time, without advance notice — even after an order has already been placed.
We're not required to update or explain information unless the law says otherwise.
SECTION 12 – PROHIBITED USES
Beyond what's already stated, you agree not to use the Website or its content to:
- break any laws or regulations
- promote illegal activity
- infringe on intellectual property
- harass, abuse, or discriminate against anyone
- spread false or misleading information
- upload viruses or malicious software
- gather personal data without permission
- engage in spam, phishing, or scraping
- pursue unethical or offensive goals
- bypass or tamper with security measures
Breaking these rules may result in limited or terminated access.
SECTION 13 – DISCLAIMERS AND LIMITS ON LIABILITY
We can't promise the Website will run without interruption, securely, or free of errors.
Results from using the Website aren't always guaranteed to be accurate or dependable.
The Website, along with its products and services, is offered "as is" and "as available," with no warranties attached.
Grace and Eleanor and its affiliates aren't liable for direct or indirect damages — including lost profits or data — resulting from your use of the Website. Where the law limits how much liability can be excluded, the smallest permissible limitation will apply.
SECTION 14 – INDEMNIFICATION
You agree to protect and hold harmless Grace and Eleanor, along with its employees, partners, and affiliates, from any claims or costs stemming from your violation of these Terms or applicable law.
SECTION 15 – SEVERABILITY
Should any part of these Terms be deemed unenforceable, the rest of the Terms remain fully valid.
SECTION 16 – TERMINATION
Obligations that arose before termination stay in place.
You're free to stop using the Website whenever you like. We may also suspend or end your access if you break these Terms, without prior warning.
SECTION 17 – ENTIRE AGREEMENT
Not enforcing a provision doesn't mean we're giving it up.
These Terms, along with any referenced policies, make up the full agreement between you and Grace and Eleanor and supersede any earlier agreements.
Any unclear language won't automatically be interpreted against whoever wrote it.
SECTION 18 – GOVERNING LAW
These Terms, and any related agreements, are governed by the laws of the State of Wyoming, United States.
SECTION 19 – UPDATES TO THESE TERMS
The latest version of these Terms is always posted on this page.
Grace and Eleanor may update these Terms at any time by publishing changes on the Website. Continuing to use the Website means you accept the revised Terms.
SECTION 20 – RETURNS AND REFUNDS
Shopping With Confidence At Grace and Eleanor, every item is handpicked to bring together effortless elegance, comfort, and timeless boutique style with a coastal touch. We want you to shop with confidence and feel completely at ease once your order arrives. If something isn't quite right, our return process is easy, fair, and built around your peace of mind.
Return Window You have 30 days from the delivery date to request a return. That gives you plenty of time to try your pieces on and see if they're the right fit for your closet.
Return Conditions For a return to be accepted, items need to be:
- Unworn and unused
- In their original condition
- Sent back with all original packaging
No restocking or handling fees apply.
Starting a Return To begin a return, reach out to us by email at info@graceandeleanor.com. Please include your order number so our team can help you quickly and walk you through the next steps.
Return Shipping Customers are responsible for covering return shipping costs. We recommend sending your return with a trackable shipping method, so it arrives back to us safely.
Exchanges Prefer an exchange over a refund? Just let us know in your email. Exchanges depend on current product availability.
Refund Timeline Once we've received and checked your returned item, we'll process your refund within 7 business days. Keep in mind your bank or payment provider may need extra time before the funds show up in your account.
Questions? For anything related to returns, refunds, or exchanges, feel free to reach out at info@graceandeleanor.com. Our team is happy to help and make sure your experience with Grace and Eleanor feels smooth and personal.
SECTION 21 – CONTACT INFORMATION
For questions, support, or feedback, reach us here:
Company Details
Company Name: Grace and EleanorWebsite: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com
Customer service hours (Eastern Time, New York, GMT-05:00): Monday to Friday: 8:00 AM – 5:00 PM Eastern Time (New York, GMT-05:00) Saturday & Sunday: 9:00 AM – 4:00 PM Eastern Time (New York, GMT-05:00) We typically respond within 12 hours.