Shop With Peace of Mind
At Grace and Eleanor, every item is handpicked to bring together effortless elegance, comfort, and timeless boutique style with a coastal touch. We want you to shop with confidence and feel completely at ease once your order arrives. If something isn't quite right, our return process is easy, fair, and built around your peace of mind.
Return Window
You have 30 days from the delivery date to request a return. That gives you plenty of time to try your pieces on and see if they're the right fit for your closet.
Return Conditions
For a return to be accepted, items need to be:
- Unworn and unused
- In their original condition
- Sent back with all original packaging
No restocking or handling fees apply.
Starting a Return
To begin a return, reach out to us by email at info@graceandeleanor.com.
Please include your order number so our team can help you quickly and walk you through the next steps.
Return Shipping
Customers are responsible for covering return shipping costs.
We recommend sending your return with a trackable shipping method, so it arrives back to us safely.
Exchanges
Prefer an exchange over a refund? Just let us know in your email. Exchanges depend on current product availability.
Refund Timeline
Once we've received and checked your returned item, we'll process your refund within 7 business days.
Keep in mind your bank or payment provider may need extra time before the funds show up in your account.
Questions?
For anything related to returns, refunds, or exchanges, feel free to reach out at info@graceandeleanor.com. Our team is happy to help and make sure your experience with Grace and Eleanor feels smooth and personal.
Company Name: Grace and Eleanor
Website: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com