Shipping Policy
At Grace and Eleanor, we want getting your favorite pieces to feel just as good as choosing them. Our shipping process is built to be straightforward, reliable, and handled with care from start to finish, so you always know what to expect.
Where We Ship
We currently deliver to a select group of countries worldwide. Each order is carefully packaged before it leaves us, so it reaches you in excellent condition.
Shipping Costs
Shipping is free on every order. Whatever price is listed for your chosen items is the price you'll pay — no added shipping fees.
Order Preparation
Once placed, orders are packed and readied for dispatch within 1–2 business days.
Delivery Timeline
From the moment your package leaves us, expect it in your hands within 3–7 business days. From order to doorstep, the full journey usually spans 4–9 business days.
Daily Cut-Off Time
Orders are cut off at 5:00 PM (GMT-05:00) Eastern Standard Time (New York), Monday through Saturday.
Tracking Your Package
Once your order ships, you'll receive an email with tracking information so you can follow its journey to your door.
Possible Delays
We work hard to hit our delivery windows, but occasional delays can happen due to high demand, weather, customs, or other logistical factors beyond our control. If this occurs, we'll keep you updated so you're never left wondering.
Questions About Your Shipment?
Our team is here to help with anything shipping-related. Reach us anytime at info@graceandeleanor.com.
Company Details
Company Name: Grace and EleanorWebsite: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com
Customer service hours (Eastern Time, New York, GMT-05:00):
Monday to Friday: 8:00 AM – 5:00 PM Eastern Time (New York, GMT-05:00)
Saturday & Sunday: 9:00 AM – 4:00 PM Eastern Time (New York, GMT-05:00)
We typically respond within 12 hours.