– Grace and Eleanor

Privacy Policy

At Grace and Eleanor, protecting personal data is a core part of how we operate. This Privacy Policy explains how we collect, use, and protect information when you visit graceandeleanor.com, place an order, or reach out to our customer service team. By using our website, you accept the practices outlined here. If you'd rather not, please stop using our services.

Who We Are

Company Name: Grace and Eleanor
Website: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com

Information We Gather

As you use our website, we may collect:

Technical details like your IP address, browser type, device, and time zone
Personal information given at checkout — name, email, phone number, billing and shipping address, and payment details
Anything you share when reaching out to customer support

How We Use It

We only use your information when it's needed to:

Handle, confirm, and ship your orders
Offer dependable customer support
Keep our website secure and reduce fraud risk
Enhance and personalize your shopping experience
Send you updates or promotions, but only if you've opted in

Who We Share It With

We only share personal data with trusted partners who help run our business, such as:

Payment processors
Shipping and delivery providers
Technical and marketing partners, including Shopify

We never sell or rent your personal data to anyone.

We use cookies on our site to:

Remember your preferences
Keep the website running smoothly
Show you more relevant content

You can adjust or turn off cookies through your browser settings, though some features may not work as well without them.

Your Rights

You're entitled to:

Ask what personal data we hold about you
Request corrections or deletion of that data
Limit how certain data is processed
Get a copy of your data in a portable format
Withdraw consent at any time, including opting out of marketing

To use any of these rights, email us at info@graceandeleanor.com.

Children's Privacy

Our services are meant for adults. We don't knowingly gather or store personal data from anyone under 18. If we discover such data, we'll remove it right away.

International Data Transfers

If you're outside the country where we operate, know that your data may be processed or stored abroad by trusted partners, such as payment providers, tech platforms, or shipping companies. Any international handling follows appropriate safeguards and data protection standards.

Data Security and Retention

We take reasonable steps to keep personal data secure, and we only retain it as long as needed to:

Deliver our services
Meet legal or regulatory obligations
Resolve disputes or enforce agreements

Policy Updates

We may update this Privacy Policy periodically. The newest version always applies and will be posted on the Grace and Eleanor website — we recommend checking back now and then.

Withdrawal Form

To exercise your right of withdrawal, you can use our withdrawal form:
https://graceandeleanor.com/pages/withdrawal-form

Questions or concerns about this Privacy Policy? Reach out:

Company Name: Grace and Eleanor
Website: graceandeleanor.com
Address: 2106 House Avenue, Suite 893, Cheyenne, WY 82001
Phone: +1 307 445 3457
Email: info@graceandeleanor.com

Customer service hours:
Monday – Friday: 8:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 4:00 PM
Average response time: within 12 hours

Thank you for choosing Grace and Eleanor. We remain dedicated to protecting your privacy while giving you a warm, reliable, and enjoyable shopping experience